In most cases, your dental office will file claims electronically. AFBS works with ClaimSecure to provide members and their covered dependants with pay-direct claims payments for Dental Care coverage. Since these claims are processed through the ClaimSecure network, the dental office requires your certificate and group number to process your claim.
If Electronic Submission is Not Possible (By Mail)
Electronic submission is not possible for all dental claims. For example, dental claims for procedures, including certain x-rays and major restorative work, cannot be submitted electronically. If your dental office cannot submit your claim electronically, you must send AFBS an original standard dental claim form which must be completed by your dentist.
If AFBS is the second payor, please include the receipt of claim settlement information, often called an Explanation of Benefits (EOB), from the other insurance company along with copies of a completed standard dental claim form to AFBS.
If Electronic submission is not possible :
- Have your dentist complete an original standard dental claim
- Make sure the dentist and you sign the form
- Send the completed form to:
1000 Yonge Street
Toronto, ON M4W 2K2