Protecting program member confidentiality is of the utmost importance to AFBS. It is fundamental to the way we conduct business. It continues to be our highest priority when dealing with members. AFBS collects personal information about you and your family, as required, to accurately manage and administer the eligible insurance benefits. In turn, AFBS provides member information to ClaimSecure, who provide the on-line claims service for the adjudication and reimbursement of eligible drug and dental expenses. ClaimSecure ensures the highest level of member confidentiality because of the nature of the services they provide, as well as their contractual obligations to AFBS.

Any personal information held by AFBS or any other AFBS insurance partner is kept strictly confidential and is only available to you or your representative, as designated by you.

The AFBS Benefits department is committed to resolving any privacy issue with you as quickly as possible. If there is a privacy or confidentiality issue that is not resolved to your satisfaction, please contact the AFBS Privacy Office by email at privacy@afbs.ca, or in writing to:

The Chief Privacy Officer
AFBS
1000 Yonge Street
Toronto, Ontario M4W 2K2