The Member and Family Assistance Program (MFAP) benefit reflects AFBS’ continuing commitment to the physical and emotional well-being of our membership. Whether you are familiar with, or new to, the services offered by Morneau Shepell, the MFAP provider, we encourage you to review and refer to the following information.
Through the Member and Family Assistance Program, help is available to members and their families to assist with resolving the personal problems that can interfere with their lives and work.Back to top
As insured members of the Arts & Entertainment Plan® you have access to the Member and Family Assistance Program's Counselling and Work/Life Services. Access is also extended to the spouse/partner and dependant children of covered members.
For the purposes of this section, your dependant(s) are:
A common-law spouse/partner is a person who is publicly represented as being your spouse/ partner, and living with you continuously for the past two years (except where otherwise required by provincial legislation).
Children must be:
Counselling services are provided on a voluntary, confidential, short-term basis and connect eligible Members and their families to a network of dedicated professionals who are available to provide assistance 24 hours a day.
When more long-term or specialized support is required, the MFAP will help with the selection of an appropriate specialist or community service that can provide assistance. While the fees for any additional services beyond MFAP are your responsibility, some may be covered by your provincial health care plan or Extended Health Care benefits.
You can access the MFAP for support for a variety of personal and work-related problems. This may include relationship issues, mental or emotional health challenges, addictions, life transitions or career-related concerns.
Morneau Shepell’s experienced counsellors provide support in person, over the telephone or on-line via e-counselling. Overall you’ll get access to practical, relevant support that accommodates your communication preference and lifestyle.Back to top
The MFAP also offers a number of professional consultation and information services to get you started when dealing with some of life’s other complexities. This range of services provides some initial consulting direction as well as text-based resource packages and includes:
TO ACCESS MFAP SUPPORT, CALL
PLEASE REMEMBER TO IDENTIFY YOURSELF AS HAVING ACCESS TO THE MFAP THROUGH AFBS WHEN PLACING A CALL.
If you are the Member, you must provide your Member name and date of birth at the time of your call. If an eligible family member is calling, they will also need to provide your name and date of birth.
PLEASE NOTE: This is not a 911 emergency line. If you have a serious emergency, dial 911.Back to top